Terms & Conditions

The following are our terms and conditions:


Ordering
To place an order you can do it through our website, by calling us at (818) 602-8905 or by sending an e-mail to orders@reyestoolpouch.com. If you are a dealer please include a P.O. number, name and contact information of buyer, and any special instructions or requests for custom work. All orders are subject to confirmation from us upon receipt. 

Most pouches and accessories from our our website are available for delivery the same day. Please note, however, that because many of our products are made-to-order, completion time will vary. We ask that you allow 1-2 weeks for large and custom orders, although turnaround time may vary throughout the year.

Rush Service can only be offered on a case-by-case basis, often depending on the availability of materials, and may incur an additional charge.


We will always do our best to provide you with an expected completion and delivery date upon review and confirmation of your order. Please let us know as soon as possible if you have a deadline for when you will need your merchandise.


Pricing
Pricing for most of our items is available on our most current pricing sheet. Prices apply to standard merchandise only and do not include additional customization costs. Please be sure to contact us for pricing of items that are not listed or if you have any questions regarding quantity or special pricing. Final pricing cannot be guaranteed unless a request for a customized quote or estimate has been made.


We offer special pricing for all of our authorized dealers upon completion of our dealer application and submission of a resale certificate number.


For large and custom orders, we will gladly provide custom price quotes.

Private Labeling and Custom Embroidery
Please add 25 cents per piece when requesting private labeling. All labels must be provided to us prior to beginning work on an order unless prior arrangements have been made.


We will gladly provide custom quotes for embroidery of company logo, other artwork or text on to custom bags and pouches. Pricing depends on the size and complexity of the art. Please allow up to an additional 2 weeks for any embroidery work.


Payment
We accept checks and all major credit cards including American Express, Visa, MasterCard, and Discover. Credit card payments may be subject to a small processing fee. We do not charge your credit card until your order is complete and ready to ship. In some cases, as in the case of large or custom orders, we may require a deposit of 30-50% prior to beginning work.


For dealer : Net 30 accounts require the submission of a Reyes Tool Pouch Credit Application. All invoices will be due no later than 30 days from the date of the invoice. If an account goes beyond 30 days, an interest charge of 1.5% per month will be added to the account and all orders will be on a C.O.D. basis until account is made current. We reserve the right to modify or revoke credit terms at any time.


Orders not made on a Net 30 account will be completed on a C.O.D. basis. Please make sure to have payment ready upon pick up or delivery to ensure prompt receipt of your order.


For clients in California, sales tax will be added to all orders, unless we have a current resale certificate on file.


We ask that all of our clients please respect our payment terms. It is important that we keep our accounts current to maintain reliable, quality service for all.


Warranty and Returns
All of our pouches and sand bags are warranted against material and manufacturing defects for the period of one year from date of purchase. The warranty does not cover any damage incurred by alterations or misuse.


Carefully inspect all of your merchandise upon receipt. In the event that there has been a manufacturing defect, we will gladly repair or replace the item within 90 days of purchase. If a request is made past 90 days or if damage is a result of misuse of the product, any requests for repair or replacement will incur a fee.

We ask that returns be made in a timely fashion and in new condition. No returns are accepted without prior authorization.